Terms of service

Last updated: August 17, 2026

OVERVIEW

Welcome to TAVNIXO. The terms “we,” “us,” and “our” refer to TAVNIXO. TAVNIXO operates this online store and website, including its content, features, products, and services. Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

By visiting our website, creating an account, or purchasing from us, you agree to these Terms of Service and the policies referenced below:

Return and Refund Policy:
https://0d1zjf-mv.myshopify.com/policies/refund-policy

Shipping Policy:
https://0d1zjf-mv.myshopify.com/policies/shipping-policy

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use our website or purchase our products.

1. ELIGIBILITY AND ACCOUNTS

By using this website, you confirm that you have reached the legal age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or creating an account.

You are responsible for protecting your account credentials and for all activity conducted through your account. You may not sell, transfer, assign, or authorize another person to use your account.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display and describe our products accurately. Product colors and appearance may vary depending on your screen, device, lighting, and display settings.

Product specifications, packaging, accessories, and minor design details may be updated by the manufacturer without prior notice, provided that the product’s essential function is not materially changed.

Before purchasing electronic products or accessories, you are responsible for checking relevant compatibility information, including voltage, plug type, connector type, device model, operating system, network compatibility, dimensions, and intended use.

We remain responsible for providing materially accurate product descriptions and for any mandatory consumer rights that apply to defective or incorrectly described goods.

We may limit product quantities, discontinue products, or restrict sales to particular countries or regions where reasonably necessary.

3. ORDERS

Submitting an order constitutes an offer to purchase. An order is accepted only after payment has been successfully processed and we send an order confirmation.

We may refuse, limit, or cancel an order for reasonable reasons, including suspected fraud, incorrect pricing, inventory errors, payment issues, shipping restrictions, or violation of these Terms.

If we cancel an order after receiving payment, we will issue a refund to the original payment method.

Please check your shipping address, product model, quantity, color, plug type, and other specifications before submitting an order.

Cancellation requests may be submitted before an order has been processed or shipped. Once fulfillment has begun, cancellation cannot be guaranteed.

4. PRICES, PAYMENTS, TAXES, AND IMPORT FEES

Prices may change without notice. The price charged will be the price shown at checkout when you submit your order.

Unless expressly stated otherwise, displayed product prices may not include shipping fees, taxes, customs duties, import VAT, brokerage fees, or other charges imposed by the destination country.

Customers are responsible for customs duties, import taxes, and similar government charges unless checkout expressly states that such charges are included.

You agree to provide accurate and authorized payment information. We may use third-party payment providers to process transactions, and your use of those services may also be subject to their terms and privacy policies.

5. SHIPPING AND DELIVERY

Order processing and delivery estimates are provided in our Shipping Policy. All delivery times are estimates and are not guaranteed.

Delivery may be delayed by customs inspections, carrier disruptions, weather, public holidays, remote locations, incorrect addresses, or other circumstances outside our reasonable control.

If an order is significantly delayed, lost, or damaged in transit, contact us at devina@hnbestmachine.com. We will assist with an investigation and provide an appropriate solution in accordance with applicable law and our published policies.

Unless applicable law provides otherwise, the risk of loss passes to you when the order is delivered to you or to a person designated by you.

6. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, exchanges, damaged products, incorrect products, and order cancellations are governed by our Return and Refund Policy:

https://0d1zjf-mv.myshopify.com/policies/refund-policy

Refunds without a return are not automatic. In limited cases, we may approve a refund or replacement without requiring the item to be returned after reviewing supporting evidence.

Nothing in these Terms limits any mandatory consumer rights that apply in the customer’s country or region.

7. INTELLECTUAL PROPERTY

The content of this website, including its layout, product descriptions, photographs, graphics, videos, icons, and original designs, is owned by or licensed to TAVNIXO and is protected by applicable intellectual property laws.

The TAVNIXO name, logo, designs, and other brand identifiers are used by TAVNIXO. You may not copy, imitate, reproduce, distribute, or use them in a manner likely to confuse customers without our prior written permission.

You may use this website only for lawful, personal, and non-commercial shopping purposes. You may not reproduce, republish, distribute, modify, or commercially exploit website content without authorization.

Shopify’s name, logo, products, and services are owned by Shopify. Other names and trademarks appearing on the website belong to their respective owners.

8. THIRD-PARTY TOOLS AND LINKS

Our website may provide access to third-party tools, payment services, applications, websites, or content.

We do not control third-party services and are not responsible for their independent content, availability, security, or practices. Your use of third-party services is subject to the terms and policies of the relevant provider.

Please review third-party terms and privacy policies before using their services or completing a transaction.

9. RELATIONSHIP WITH SHOPIFY

TAVNIXO is powered by Shopify, which provides the ecommerce platform used to operate this store.

Purchases made through this store are transactions directly between you and TAVNIXO. Shopify is not the seller of our products and is not responsible for product descriptions, fulfillment, delivery, returns, refunds, injuries, damages, or losses arising from purchases made from TAVNIXO, except where Shopify separately provides a service directly to you.

10. PRIVACY

Our collection and use of personal information are governed by our Privacy Policy:

https://0d1zjf-mv.myshopify.com/policies/privacy-policy

Because our store is hosted by Shopify, Shopify may process information about your access to and use of the store. Shopify’s Privacy Policy is available at:

https://www.shopify.com/legal/privacy

Information may be processed in countries outside your country of residence where permitted by applicable law.

11. FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photographs, videos, or other feedback, you confirm that you have the right to provide that content.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute the submitted content for operating, improving, and promoting our services, subject to applicable privacy law.

Feedback must not be unlawful, misleading, defamatory, abusive, obscene, fraudulent, infringing, or contain malicious software.

We may remove content that violates these Terms or applicable law.

12. ERRORS, INACCURACIES, AND AVAILABILITY

Website information may occasionally contain typographical errors, inaccurate information, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We may correct errors and update information when discovered. If an error materially affects an order that you have already placed, we will contact you and provide an appropriate option, including cancellation and refund where applicable.

13. PROHIBITED USES

You may not use the website or its content:

- For unlawful, fraudulent, or malicious purposes
- To violate applicable laws or third-party rights
- To infringe intellectual property rights
- To submit false, misleading, abusive, defamatory, or harmful content
- To distribute malware, viruses, spam, phishing messages, or harmful code
- To collect personal information without authorization
- To interfere with the security or operation of the website
- To bypass access restrictions, security controls, or anti-bot measures
- To scrape, copy, or extract website content for unauthorized commercial use
- To impersonate another person or misrepresent your identity
- To make fraudulent purchases, chargeback abuse, or unauthorized payment attempts

We may restrict or terminate access when we reasonably believe these Terms have been violated.

14. DISCLAIMER OF WARRANTIES

We aim to provide a secure and reliable shopping experience, but we do not guarantee that the website will always be uninterrupted, error-free, or available.

Except for warranties expressly stated in a product listing or required by applicable law, the website and services are provided on an “as available” basis.

Nothing in these Terms excludes or limits warranties, guarantees, remedies, or consumer rights that cannot legally be excluded.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, TAVNIXO and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products.

This limitation does not apply to liability that cannot legally be excluded or limited, including liability resulting from fraud, intentional misconduct, gross negligence, personal injury where legally applicable, or mandatory consumer protection laws.

16. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify TAVNIXO, Shopify, and their respective affiliates, employees, agents, contractors, licensors, and service providers against third-party claims arising from:

- Your unlawful use of the website
- Your material violation of these Terms
- Your infringement of another person’s rights
- Content that you submit through the website

This provision does not require you to indemnify any party for its own unlawful conduct, fraud, gross negligence, or intentional misconduct.

17. TERMINATION

We may suspend or terminate access to the website when you materially violate these Terms, engage in unlawful activity, or threaten the security or operation of the service.

Termination does not affect payment obligations or rights that arose before termination.

Sections that by their nature should survive termination will remain effective, including intellectual property, liability, indemnification, governing law, and dispute provisions.

18. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or separated from the remaining Terms.

The remaining provisions will continue in effect.

19. NO WAIVER AND ENTIRE AGREEMENT

Failure to enforce any provision of these Terms does not waive our right to enforce it later.

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies published on the website, constitute the agreement between you and TAVNIXO regarding use of the store.

20. ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer our rights and obligations as part of a business transfer, restructuring, merger, acquisition, or sale, subject to applicable law.

21. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the People’s Republic of China, without limiting any mandatory consumer protection rights that apply under the laws of the customer’s country or region.

Unless applicable law requires otherwise, disputes relating to these Terms will be submitted to a court with competent jurisdiction in Zhengzhou, Henan, China.

Before starting formal proceedings, we encourage customers to contact us so that we can attempt to resolve the issue.

22. CHANGES TO THESE TERMS

We may update these Terms by posting a revised version on this page.

Where required by applicable law, we will provide notice of material changes. The effective date shown at the top will indicate when the Terms were last updated.

Continued use of the website after an update constitutes acceptance only to the extent permitted by applicable law.

23. CONTACT INFORMATION

If you have questions about these Terms, contact us:

Trade name: TAVNIXO
Email: devina@hnbestmachine.com
Phone: +86 15637153018

Return and business contact address:

Room 1716, Unit 2, Building 5, Area A
Shenglong International Center
Jianzhong Subdistrict, Erqi District
Zhengzhou, Henan 450000
China