Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 2 days after payment is confirmed. Orders placed during weekends, public holidays, product launches, or high-volume promotional periods may require additional processing time.

Once your order has shipped, a confirmation email containing tracking information will be sent to the email address provided at checkout.

Shipping Destinations

TAVNIXO ships from China to supported international destinations, including selected countries and regions in the Middle East and Latin America.

Shipping availability is determined by the destination entered at checkout. Some remote areas, restricted addresses, or destinations that cannot be served by our carriers may not be available.

Shipping Time

Estimated delivery time to the Middle East and Latin America is approximately 5–14 days after dispatch.

Delivery estimates are not guaranteed. Customs inspections, local courier delays, public holidays, severe weather, incorrect address information, and other circumstances outside our control may affect delivery times.

Shipping Costs and Free Shipping

Standard shipping is free on eligible orders of $200 USD or more where a free-shipping method is displayed at checkout.

For orders under $200 USD, available shipping rates will be calculated and displayed at checkout based on the destination and items in the order.

Express shipping, remote-area surcharges, or special delivery services may not qualify for free shipping.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country or region.

Unless checkout clearly states that these charges are included, all customs duties, taxes, clearance fees, and related charges are the responsibility of the recipient.

TAVNIXO cannot control or predict these charges. Customers should contact their local customs authority for further information before ordering.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, postal code, and any information required for local customs clearance.

Please contact support@tavnixo.com as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order has been processed or shipped.

Additional shipping, return, disposal, or reshipment costs caused by an incorrect or incomplete address, refusal to accept delivery, refusal to complete customs clearance, or refusal to pay applicable import charges may be charged to the customer.

Tracking

Tracking information may require several days to update after the parcel has been transferred to the carrier.

If your tracking information has not updated for an extended period or the estimated delivery window has passed, contact support@tavnixo.com with your order number and tracking number.

Lost, Damaged or Incorrect Shipments

If your order arrives damaged, contains an incorrect item, or is missing an item, contact support@tavnixo.com within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the shipping label and external packaging

Do not discard the product or packaging until our support team has reviewed the claim.

Undeliverable and Returned Packages

If a parcel is returned or cannot be delivered because of an incorrect address, recipient unavailability, refused delivery, unpaid import charges, or incomplete customs information, the customer may be responsible for any return and reshipment costs.

Refunds for returned parcels, when approved, may exclude original shipping fees, return shipping costs, customs charges, and other costs incurred during delivery.

Contact

For shipping questions, please contact:

support@tavnixo.com

This policy does not limit any mandatory consumer rights that apply under relevant law.