Refund policy

RETURN AND REFUND POLICY

We offer a 14-day return policy. You may request a return within 14 days after your order is marked as delivered.

RETURN ELIGIBILITY

To be eligible for a return, the item must be:

• Unused and in the same condition in which it was received
• In its original packaging
• Complete with all accessories, cables, manuals, labels and included items
• Accompanied by the order number or other proof of purchase

Items showing signs of use, wear, damage, modification, disassembly or missing components may not be accepted.

RETURN AUTHORIZATION AND ADDRESS

Before returning any item, contact support@tavnixo.com with your order number and reason for return.

If the return is approved, the correct return address in China and detailed return instructions will be sent to you by email.

Do not send a product to any address shown on the website, shipping label or original package. Returns sent without prior authorization, or sent to an address not provided by our support team, may be refused and may not qualify for a refund.

RETURN SHIPPING

For returns that are not caused by a confirmed product defect, shipping error or transit damage, the customer is responsible for:

• Return shipping costs
• Tracking and optional shipping insurance
• Any customs, import, clearance or handling charges associated with the return

Original shipping fees, express shipping fees, customs duties, import taxes and related charges are non-refundable.

We strongly recommend using a trackable shipping service. TAVNIXO is not responsible for return parcels that are lost, damaged or delivered to an incorrect address.

DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS

Please inspect your order upon delivery.

If an item is damaged, defective, incorrect or missing, contact support@tavnixo.com within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video showing the issue
• Photographs of the shipping label and external packaging

Do not discard the product, accessories or packaging until the claim has been reviewed.

If the issue is confirmed, TAVNIXO may provide troubleshooting, replacement parts, repair, replacement or a refund, depending on the circumstances.

Reasonable return shipping costs for an approved defective or incorrect item will be covered or reimbursed according to the instructions provided by our support team.

NON-RETURNABLE ITEMS

Returns may not be accepted for:

• Products returned more than 14 days after delivery
• Used, worn, damaged, altered, modified or disassembled products
• Products damaged through misuse, accidents, liquid exposure or improper installation
• Products missing original packaging, accessories or included components
• Gift cards or downloadable products
• Clearance or final-sale products clearly marked as non-returnable
• Items returned without prior authorization

CANCELLATIONS AND ORDER CHANGES

Eligible orders may be cancelled through Shopify within 1 hour after purchase.

After this period, contact support@tavnixo.com as soon as possible. We cannot guarantee cancellation or modification once an order has entered processing or has been shipped.

If an order has already shipped, it must follow the standard return process after delivery. Applicable shipping and return costs may be deducted from the refund.

EXCHANGES

We do not offer automatic exchanges.

If you need a different product or variant, contact support@tavnixo.com. When appropriate, you may be asked to return the original item and place a new order.

REFUNDS

We will notify you after the returned item has been received and inspected.

If approved, the refund will be issued to the original payment method within 5–10 business days. Your bank, card issuer or payment provider may require additional processing time.

Depending on the reason for the return, the refund may exclude:

• Original shipping fees
• Return shipping costs
• Customs duties and import taxes
• Payment or handling charges that cannot be recovered
• Deductions for missing items or damage not caused by TAVNIXO

If more than 15 business days have passed since your refund was approved, contact support@tavnixo.com.

UNDELIVERABLE OR REFUSED PACKAGES

If an order is returned because of an incorrect address, recipient unavailability, refused delivery, unpaid import charges or failure to complete customs clearance, any return, customs and reshipment costs may be deducted from the refund.

CONTACT

For return or refund questions, contact:

support@tavnixo.com

Nothing in this policy limits any mandatory consumer rights that apply under relevant law.