TAVNIXO 12-MONTH LIMITED WARRANTY
Last updated: September 1, 2026
WARRANTY PERIOD
TAVNIXO provides a 12-month limited warranty for eligible products purchased directly from tavnixo.com. The warranty period begins on the date the product is delivered to the original purchaser.
WHAT THIS WARRANTY COVERS
This limited warranty covers defects in materials or workmanship that occur during normal, intended use of the product.
If a product is confirmed to have a defect covered by this warranty, TAVNIXO will provide an appropriate remedy, which may include repair, replacement with the same or a comparable product, replacement parts, or a refund, subject to product availability and applicable law.
WHAT THIS WARRANTY DOES NOT COVER
This warranty does not cover:
• Normal wear and tear or cosmetic changes that do not affect product operation
• Damage caused by accidents, misuse, neglect, improper storage, or improper maintenance
• Liquid damage, fire, excessive heat, excessive moisture, or other environmental damage
• Damage caused by unauthorized repairs, modifications, disassembly, or alterations
• Damage caused by using incompatible accessories, power supplies, cables, software, or equipment
• Damage resulting from failure to follow the product instructions
• Lost, stolen, or intentionally damaged products
• Natural deterioration of batteries or other consumable components, unless caused by a manufacturing defect
• Products purchased from unauthorized third-party sellers
• Products without valid proof of purchase
HOW TO SUBMIT A WARRANTY CLAIM
To request warranty service, email support@tavnixo.com and include:
• Your order number
• The name of the affected product
• A clear description of the problem
• Clear photographs or a short video showing the issue
• The product serial number, if applicable
We may request additional information or troubleshooting before approving a warranty claim.
Do not send any product to an address shown on a shipping label, package, website, or other public source. If a return is required, the approved return address in China and complete return instructions will be provided by email after your claim has been reviewed.
Unauthorized returns may not be accepted.
RETURN SHIPPING FOR APPROVED CLAIMS
If we require the return of a product with a confirmed covered defect, TAVNIXO will provide return instructions. We will provide a prepaid return label or reimburse reasonable standard return shipping costs that were approved by us in writing before shipment, subject to applicable law and carrier availability.
Customers may be responsible for shipping and related costs when a claim is found not to be covered by this warranty.
REPLACEMENT PRODUCTS
A replacement product or replacement part is covered for the remainder of the original 12-month warranty period, unless a longer period is required by applicable law.
DATA AND ACCESSORIES
Before returning a product, remove any personal data and accessories that were not requested by TAVNIXO. TAVNIXO is not responsible for personal data or unrequested items included with a return.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, TAVNIXO is not responsible for indirect, incidental, special, or consequential losses resulting from the use or inability to use a product.
Nothing in this warranty excludes, restricts, or modifies any mandatory consumer rights or remedies that cannot legally be excluded under the laws applicable to the customer.
CONTACT US
For warranty questions or assistance, contact:
TAVNIXO
Email: support@tavnixo.com
Website: https://tavnixo.com